Answer:Our staffs work speedily to get all orders processed and ship out,therefore we are unable to change anything once order have been processed, such as shipping details, quantity of item, color and diopter counts. Please make sure all the information is correct when you checkout.
Question:When can I get the parcel? Answer:It will take 8 -15 days for shipment on normal situation. Actually we are unable to control the shipping speed, it depends on destination country handling time.
Question:Where is my order and How can I track?
Answer:1.All of placed orders will be processed and dispatched within 48 hours.Some items with high prescription and shortage may expereince possibly delayed dispatch for 2-3 days because of customization and stocking. Please understand. 2.Get your tracking number through your own account, and Track your Order
You can check your logistics information and status through the following link
Eligible returns of products purchased on www.top-dust.com should be made by mail. Items must be returned in accordance with the requirements outlined below, within 30 days from the date of delivery to a specified address which our customer service will provide. Customers need to apply through(email@example.com)and get consent by our customer serivice. We will NOT provide any return label, and customers need to send the tracking number to our customer service by email. If customers return products to an address without our permission, we have rights to refuse the returns or refund. Corporate gifts must be returned exclusively towww.TOP-DUST.com.
Please return merchandise in its original box if possible and include the provided return slip with returns instructions. Unfortunately, we cannot refund your original shipping charge, We are experiencing operational delays as a result of Covid-19; please allow extra time for processing of your return. All returns are being processed in the order in which they were received.
Exchange:Customers should bear the return shipping fees themselves; we will re-send products to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
Returns:Customers should bear the return shipping fees themselves; we will refund(deduct the $9.99 shipping fee we paid when shipping the goods include free-shipping products) to customers once we receive the products. Returned merchandise must meet the below requirements in order to be accepted for a refund.
All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
Once we receive the items and inspect them you will receive your refund. Allow up to 5 business days after receipt in our warehouse to process the refund. The refund will be applied to your original credit card or payment method. Original shipping and handling charges cannot be reimbursed.
Please note that refunds are not offered for merchandise returned after the 30-day period.
PayPal is a secure and trusted payment method for online shopping.
With PayPal, you can send payment quickly and securely on-line.
How to pay bycredit card(without apaypal account)?
1. Select your cart and click“Check out”. Fill in your shipping information and click “complete order”.
2. In the pop-up window, click on the location on the image below.
3. Choose your bank country.
4. Now you can use credit cards to pay.5. If you don’t want to create a Paypal account, please do not check the box “Save my payment info and create a Paypal account” then click “Pay now”. Pay without paypal account
TOP-DUST Sizing Chart We suggest ordering the shoe size that you usually wear. For those styles that don't fit to size, we specify on each shoe page whether it fits short or long. If your shoe size falls between sizes, we suggest getting the larger size of the two. (For example, if with some brands size 8 fits you well, and in other brands size 8.5 fits well, we suggest ordering size 8.5). Use the spacers that are included with the shoes (in most styles) to achieve a tighter fit, or to eliminate heel slippage.
Logistics Range The range reaches United States of America (including Alaska, Hawaii and APO, EPO, DPO address), and Canada, Australia, EU and many other countries around the world.
Shipment Schedule The parcel will be sent out in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
Usually, it may take 10 to 20 natural days for the parcel to arrive in most countries or your place.
Asking for forgives for any inconvenience
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Transportation Fee We support worldwide free shipping on orders over $59. (default Logistics)
Any question, be free to contact us, and we will get back to you in the first chance!